How RoraHub reclaimed 40% of their lost after-hours revenue
See how RoraHub transformed from a niche equipment store into a global training hub, reclaiming 40% of their lost after-hours revenue and driving an 18% conversion uplift with YepAI.
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RoraHub
AI-Driven Conversion Uplift
+18%
AI-Driven Conversion Uplift
20x
ROI via After-Hours Sales
30%
Reduction in Support Costs
AI-Driven Conversion Uplift
ROI via After-Hours Sales
Reduction in Support Costs
The Challenge
RoraHub, a specialized Shopify store for high-performance golf and pickleball training aids, faced a common e-commerce hurdle. With technical products like swing-path detection mats and "quiet-bounce" pickleball sets, customers often had specific questions about setup and usage that a small team couldn't address 24/7. This led to friction during peak evening hours when athletes were most likely to shop for gear. By implementing YepAI’s intelligent sales assistant, RoraHub automated its technical support, providing instant gear recommendations and setup tips that drove an 18% uplift in conversions and turned off-hours inquiries into a 20x ROI revenue stream.
About the Client: RoraHub
Specializing in innovative sports tech — from SwingPath Golf Detection Mats to PickleFoam "Quiet" Pickleballs — RoraHub provides the tools athletes need to train anywhere, anytime. Their mission is to create a seamless ecosystem of gear that allows for effective, high-repetition practice without the need for a full court or driving range.
Before 2024, RoraHub’s support was a traditional, human-led operation. While their team was expert, they were also bound by time zones. With a global audience, RoraHub saw a 40% spike in traffic during off-hours.
The products were technical. Customers needed to know: “Will the SwingPath mat work on my garage carpet?” or “How do I sync the tracker with my existing fitness app?” Without an expert there to answer, these questions turned into abandoned carts. The team was drowning in repetitive setup queries, leaving no time for proactive sales or community building.
Why YepAI
In early 2024, RoraHub looked for more than just a chatbot; they needed a "Digital Pro-Shop Expert." They chose YepAI’s Shopify Sales Agent for its ability to go beyond basic FAQs and actually understand the nuances of sports performance gear.
The draw was simple: YepAI didn't require a developer to set up. It "read" RoraHub’s entire product catalog, technical manuals, and coaching blogs in minutes. It wasn't just a support tool — it was a sales engine that could recommend a specific resistance band based on a customer's fitness goals or troubleshoot a Bluetooth sync issue for a wearable tracker.
Customers often have urgent questions about setup… YepAI ensures we're always available. It transformed how we connect with buyers.
From a Store to a Holistic Ecosystem
The shift to YepAI has enabled RoraHub to move toward a true multi-channel strategy. With the AI handling the bulk of the "noise," RoraHub has been able to focus on expanding their presence on Amazon and integrating with more third-party fitness platforms.
Customer satisfaction scores (CSAT) rose by 25%, and more importantly, the repeat purchase rate climbed 15%. Athletes weren't just buying a product; they were buying into a support system that was always awake, always expert, and always ready to help them level up.
What's next for RoraHub
RoraHub is now doubling down on its mission to make professional-level training accessible to everyone. With new AI-driven features in the works—including proactive coaching check-ins and hyper-personalized gear bundles—the brand is positioned to dominate the sports tech market.
As RoraHub's founder puts it: "We're not just selling mats and balls. We're enabling athletes to unlock their potential. YepAI ensures that every customer, regardless of their time zone, gets the expert guidance they need to take that next step."
About RoraHub: RoraHub is a premier provider of innovative sports training aids, dedicated to helping people improve their game from the comfort of home. From golf swing detection to noise-reducing pickleball gear, RoraHub combines tech-forward design with a passion for performance.
- +18% AI-Driven Conversion Uplift
- 20x ROI via After-Hours Sales
- 30% Reduction in Support Costs
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Questions Aboutthe RoraHub Story.
What results has RoraHub seen with Yep AI?
RoraHub, a Shopify store for golf and pickleball training aids, reported an 18% AI-driven conversion uplift, 20× ROI via after-hours sales, 30% lower support costs, a 25% rise in customer satisfaction (CSAT) and a 15% higher repeat purchase rate after using Yep AI to answer setup questions and recommend gear 24/7.
Will my store get the same results?
Every store is different. Results depend on your catalogue, order volume and the questions your customers ask. The 14-day free trial is the easiest way to find out: compare response times, tickets handled and after-hours coverage against how your store runs today.
How do I measure results during the free trial?
Note your current response times, support workload and after-hours enquiries before you start. Then let your AI Agents run for the trial and compare. You can cancel anytime if it isn’t a fit.
Can my store be featured as a case study?
Yes. If your AI Agents are getting results you’d like to share, contact the Yep AI team and we’ll work with you on your story.
What is a Yep AI Agent?
A Yep AI Agent is a named AI team member, like the AI Support Agent, Customer Support Specialist, or the AI Marketing Agent, Marketing Specialist, that runs a specific job in your Shopify store. AI Agents answer customers, track orders, recommend products, write content and monitor operations 24/7, all from one shared view of your Shopify data.
How long does setup take?
Under 10 minutes. Install Yep AI from the Shopify App Store and connect your store. Your AI Agents read your catalogue, policies and order data on their own, so there is nothing to script and nothing to code.
What happens when the AI Agent can’t answer?
It tells the customer honestly, captures their details, and escalates to your team with the full conversation attached. You decide which situations, like refunds, VIP customers or discount approvals, always go to a human.
Is my store and customer data safe?
Yes. Yep AI uses physical data isolation per customer: your store’s data lives in its own isolated environment, separate from every other Yep AI customer. It is used only to serve your customers, never shared without your permission, and never used to train other stores’ AI Agents. You control which employees are active and what they can say.
How much does Yep AI cost?
Plans start at US$199 a month for Core, with Growth at US$299 a month as the most popular plan for 24/7 support and sales. Annual billing saves 20%. Every plan starts with a 14-day free trial and you can cancel anytime.
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