Elevating Katikaia’s Customer Experience and Conversions with YepAI
Discover how Katikaia improved customer support, reduced cart abandonment, and increased conversions using AI.
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Katikaia
Higher
Conversion Rate
Higher
Conversion Rate
Fewer
Support Tickets
Lower
Cart Abandonment
Higher
Conversion Rate
Fewer
Support Tickets
Lower
Cart Abandonment
The Challenge: Scaling Personalized Service for Unique Products
Katikaia, a Shopify store specializing in unique, artfully designed products for home and life, faced a common e-commerce dilemma. Their commitment to offering handcrafted, one-of-a-kind items meant customers had specific questions about materials, care, and shipping that a small team couldn't answer 24/7. This led to missed sales and a gap in customer support. By implementing YepAI’s intelligent sales assistant, Katikaia automated its customer service, providing instant, detailed answers that drove a significant increase in conversion rates, enhanced customer trust, and freed the team to focus on their creative mission.
About the Client: Katikaia
Katikaia is more than just an e-commerce store; it's a celebration of artistry and design. Offering a curated collection of products from around the world, including handcrafted decor, unique apparel, and thoughtful gifts, Katikaia’s mission is to bring beauty and individuality into its customers' lives. As a Shopify-based business, their brand is built on the promise of quality, uniqueness, and a personal touch. Each item has a story, and conveying that story effectively is central to their customer experience.
When you sell distinctive, often handmade items, generic support just doesn't work. Katikaia’s customers had specific, nuanced questions that were crucial to their purchasing decisions. The team found itself struggling with several key issues that were limiting their growth.
What were the core problems?
How could Katikaia deliver the detailed, personalized support their unique products demanded, but at a scale that matched their global ambition?
- High Volume of Pre-Sale Questions: Customers needed details on product materials, care instructions, artist information, and international shipping options. Answering these questions manually was incredibly time-consuming.
- The 24/7 Support Gap: With a global audience, many shoppers were browsing outside of Katikaia’s business hours. A delayed response often meant a lost sale, as the customer’s purchase intent faded.
- Cart Abandonment Due to Uncertainty: A simple, unanswered question about shipping costs or product dimensions was often enough to cause a potential customer to abandon their cart. Katikaia needed a way to provide instant reassurance at the most critical point in the buyer's journey.
The Solution: An AI-Powered Brand Expert
Katikaia turned to YepAI’s intelligent sales assistant, integrating it seamlessly into their Shopify store with a single click. No coding was needed. The AI was immediately trained on Katikaia's entire product catalog, brand voice, and shipping policies, creating a virtual assistant that could communicate the unique value of every item.
This solution delivered powerful results in three key areas:
- Automated, Detailed Responses: The YepAI assistant instantly started handling the majority of customer inquiries. It could explain the origin of a handcrafted bowl, provide care instructions for a delicate textile, and give precise shipping estimates to a customer in another country, all in Katikaia's warm and knowledgeable brand voice.
- Proactive Sales Guidance: The assistant does more than just answer questions; it actively engages shoppers. By understanding customer queries, it could suggest complementary products, recommend gift ideas, and guide users to collections that matched their interests, creating a curated shopping experience.
- Always-On Availability: The AI works around the clock, ensuring a shopper in any time zone receives an immediate, helpful response. This continuous support built trust and reinforced Katikaia's reputation for excellent customer care.
Our products are unique, and customers have questions before they buy. YepAI gives them instant answers, building the confidence they need to make a purchase. It's like having an expert brand representative available 24/7.
Conclusion: Intelligent Automation Enables Artisanal Brands to Scale
Katikaia’s success with YepAI demonstrates that even businesses built on unique, artisanal products can leverage automation to grow. By using an AI assistant to handle customer support, Katikaia was able to scale its operations without losing the personal touch that defines its brand. For any Shopify store looking to provide exceptional 24/7 service and boost sales, an intelligent sales assistant is the scalable solution.
- Higher Conversion Rate
- Fewer Support Tickets
- Lower Cart Abandonment
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Questions Aboutthe Katikaia Story.
What results has RoraHub seen with Yep AI?
RoraHub, a Shopify store for golf and pickleball training aids, reported an 18% AI-driven conversion uplift, 20× ROI via after-hours sales, 30% lower support costs, a 25% rise in customer satisfaction (CSAT) and a 15% higher repeat purchase rate after using Yep AI to answer setup questions and recommend gear 24/7.
Will my store get the same results?
Every store is different. Results depend on your catalogue, order volume and the questions your customers ask. The 14-day free trial is the easiest way to find out: compare response times, tickets handled and after-hours coverage against how your store runs today.
How do I measure results during the free trial?
Note your current response times, support workload and after-hours enquiries before you start. Then let your AI Agents run for the trial and compare. You can cancel anytime if it isn’t a fit.
Can my store be featured as a case study?
Yes. If your AI Agents are getting results you’d like to share, contact the Yep AI team and we’ll work with you on your story.
What is a Yep AI Agent?
A Yep AI Agent is a named AI team member, like the AI Support Agent, Customer Support Specialist, or the AI Marketing Agent, Marketing Specialist, that runs a specific job in your Shopify store. AI Agents answer customers, track orders, recommend products, write content and monitor operations 24/7, all from one shared view of your Shopify data.
How long does setup take?
Under 10 minutes. Install Yep AI from the Shopify App Store and connect your store. Your AI Agents read your catalogue, policies and order data on their own, so there is nothing to script and nothing to code.
What happens when the AI Agent can’t answer?
It tells the customer honestly, captures their details, and escalates to your team with the full conversation attached. You decide which situations, like refunds, VIP customers or discount approvals, always go to a human.
Is my store and customer data safe?
Yes. Yep AI uses physical data isolation per customer: your store’s data lives in its own isolated environment, separate from every other Yep AI customer. It is used only to serve your customers, never shared without your permission, and never used to train other stores’ AI Agents. You control which employees are active and what they can say.
How much does Yep AI cost?
Plans start at US$199 a month for Core, with Growth at US$299 a month as the most popular plan for 24/7 support and sales. Annual billing saves 20%. Every plan starts with a 14-day free trial and you can cancel anytime.
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